Velora’s Commitment
Velora – L.L.C – SPC, Munawala Ground Services – Sole Proprietorship LLC and Velora Security Services – L.L.C – S.P.C (together “Velora”) is committed to conducting business in strict compliance with all applicable laws, regulations, guidelines and industry codes and with regard to the highest ethical working standards, and Velora expects all of its suppliers, agents, customers, partners and all other third parties and their personnel with whom Velora conducts business with (“Business Partner”) to share this commitment. This commitment is a fundamental principle of Velora’s business.
The purpose of this Velora Business Partner Code of Conduct (this “Code”) is to set out the minimum standards that Velora expects from its Business Partners when conducting business with or on its behalf.
Whilst Velora understands that its Business Partners may have their own codes of conduct, Velora requires that this Code is communicated throughout Business Partner organisations and made available to their employees and subcontractors who work with Velora. In addition to complying with the Code, Velora also expects all of its Business Partners to comply with applicable laws, regulations, guidelines and industry codes.
Each Business Partner is required to:
Velora values form the basis of it doing business and are central to the success of the Velora group of companies. This Code is based on these values as detailed below:
1. ‘Delivering best practice’
Velora ensures that it shows best practice in all its business activities.
Velora expects Business Partners to observe the highest standards of ethical conduct whenever they do business with Velora or on Velora’s behalf.
2. ‘Inspiring our customers’
Velora inspires its suppliers, contractors and business partners to trust Velora by acting ethically and fairly when dealing with them.
Velora expects its suppliers, contractors and business partners to act ethically and fairly to inspire others to trust Velora.
3. ‘Caring about detail’
Velora ensures that it is careful to consider the effects of its actions or how they might be perceived by others.
Velora expects its Business Partners to care about its actions and how they may be perceived by others.
4. ‘Acting positively’
Velora acts in an open and honest manner, and with integrity.
Velora expects all its Business Partners to act in an open and honest manner and with integrity.
5. ‘Taking responsibility’
Velora must do what is always right and act ethically. This also means not being afraid to take the lead on ethical business issues.
Velora expects all its Business Partners to do what is right and act ethically.
Velora takes breaches of the Code seriously and may decide to review its business relationship with Business Partners who breach this Code, including terminating such business relationships, if necessary, as a result.
Velora forbids the payment of cash or the use of gifts to influence the judgment or conduct of any individual or to ensure a favourable outcome and requires compliance with applicable anti-bribery and anti-corruption laws.
Velora does not permit the payment, receipt, offer or solicitation of any item of value to or from any recipient, private citizens or public or government officials, to improperly influence a business decision regardless of local customs and practices.
All Business Partners must comply with all applicable laws and regulations relating to bribery and corruption that prohibit any bribery or corruption of, or by, any of its officers or employees.
All Business Partners shall maintain and implement policies covering anti-bribery and corruption as part of the governance structure of the Business Partner.
A conflict of interest occurs when personal relationships or activities hinder a Business Partner from acting in Velora’s best interests when supplying goods or services to Velora or using Velora’s services. All Business Partners must avoid actual or perceived conflicts of interest at all times.
All Business Partners must disclose actual or potential conflicts of interest and discuss them with the Velora as soon as reasonably practicable by contacting [email protected].Activity that is later approved must be recorded in writing.
Velora understands that gifts are often an important part of doing business in many cultures. Giving and receiving gifts or entertainment must however relate to Velora’s lawful business.
Generally, modest gifts or entertainment are allowed, provided:
It is never appropriate to:
Each Business Partner agrees to comply with the above principles.
All Business Partners shall comply with all applicable export control, sanctions and customs laws and regulations, including prohibitions & restrictions (“Trade Laws“). Business Partners will ensure that they and their beneficial owner(s), agents and any other subcontractors used by the Business Partner are not listed on any applicable denied party sanctions lists. Business Partners will ensure that they are not dealing with any denied and/ or sanctioned parties in their own supply chains. All Business Partners must adhere to internationally accepted international sanctions and trade compliance regulations.
All Business Partners shall comply with applicable laws and regulations designed to combat money laundering activities and shall prohibit any money laundering by any of its officers or employees.
Velora is fully committed to free and fair competition within all markets where it operates. As a Velora Business Partner, you are expected to uphold these same values and comply fully with relevant competition laws when acting on Velora’s behalf.
Amongst other things this means that Business Partners should not share pricing information with Velora’s competitors or collude with them to fix prices.
Velora expects its Business Partners to understand and fully comply with all applicable international, national, state and local laws and regulations, including, but not limited to, all environmental, quality, health and safety and related laws and regulations and to take steps to mitigate risks to health and safety in the workplace, prevent workplace hazards and work-related accidents and injuries.
The way Velora keeps business records has a direct impact on its reputation. All Business Partners must maintain accurate and up to date records about the business it conducts with Velora. Business Partners should not hide, fail to record information, or make false entries. All financial records must conform to recognised international accounting principles.
All Business Partners are expected to comply with all applicable employment laws and regulations including statutes that prohibit discrimination, human trafficking, anti-slavery, child labour, and forced labour in the workplace. Velora also expects all Business Partners to comply with all laws and regulations related with human rights, fair treatment, working hours, annual leave, sick leave, minimum wage and other applicable compliance requirements imposed by the applicable laws and regulations.
Velora expects all Business Partners to provide and maintain a working environment free from all forms of discrimination, harassment and bullying and promote diversity and inclusion amongst its and their workforce.
All Business Partners must comply with all applicable data protection laws and requirements when processing any personal data on behalf of Velora, and maintain appropriate privacy and data security measures to protect the integrity and confidentiality of information held on its systems (including information supplied by Velora and information of employees goods and services supply chain, and ensure that there is no unauthorised access to any such information by third parties including its goods and services supply chain. In addition, all Business Partners, must take proper measures to safeguard confidential information and data it may be entrusted with.
Each Business Partner shall:
Each Velora Business Partner shall strive for continuous improvement, such as setting measurable targets on the environment, and reporting on progress for sustainability.
Business Partners shall feel encouraged to proactively approach Velora with innovative ideas which contribute to further social, economic or environmental improvement. Velora values the open exchange of new ideas and is willing to explore new opportunities jointly with Business Partners.
As one of Velora’s valued Business Partners, your responsibility begins with making sure that your organisation understands and comply with this Code.
Velora reserves the right to assess the compliance by a Business Partner of this Code, for example, through self-assessments and/ or audits either by Velora or a nominated third party.
Each Business Partner should carry out regular internal audits and self-assessments to ensure compliance with this Code.
If a Business Partner believes that it has breached or has observed any breaches of this Code or are concerned about any ethical or legal compliance issues, it should contact [email protected] as soon as reasonably practicable.
The terms and conditions set forth in this Code reflect Velora’s values and commitment to its customers and suppliers, the communities which Velora serves and the protection of the environment. Therefore, any failure to sufficiently remedy any breach of this Code immediately will cause Velora to consider terminating the relationship.
The Business Partner agrees that providing goods and / or services to, or performing any work for, Velora constitutes an acknowledgment by the Business Partner that it understands the requirements set forth in this Code, is in compliance with all requirements of this Code and will continue to comply with such requirements for as long as its relationship with Velora lasts.
Business Partners Velora compliance ([email protected]) will periodically review and update this Code as necessary.
