Velora Ground Services is an integral part of the airport's operations, ensuring a smooth and efficient experience for travellers.
Velora Ground Services offer a comprehensive range of services, including travellers services, baggage handling, aircraft cleaning, and travellers assistance. With a commitment to quality, safety, and innovation, Velora Ground Services consistently delivers exceptional performance, making it a key contributor to the organisation’s overall success.
Travellers Services
Includes check-in and ticketing assistance, baggage handling and tagging, boarding gate management, arrival and transfer support, assistance for travellers with reduced mobility, meet and greet services, customer service desk support, and handling for VIP and premium travellers.
Baggage Handling
Includes sorting, loading, offloading, and transporting travellers baggage between aircraft and terminals, ensuring accuracy, efficiency, and safe delivery of luggage throughout the journey.
Ramp Services
Includes aircraft marshalling, loading and unloading of baggage and cargo, aircraft towing, ground power supply, and coordination of all ramp-side activities, ensuring safe and timely aircraft turnaround.
Aircraft Cleaning
Includes cabin interior and exterior cleaning, seat and galley servicing, waste removal, and cabin preparation, ensuring a clean, safe, and comfortable environment for travellers and crew.
Flight Operations Support
Includes flight dispatch assistance, load control, communicating with flight crew, coordinating with air traffic and ground handling teams, and ensuring regulatory and operational compliance for smooth flight operations.
Transportation Services
Includes airside and landside crew transport, traveller shuttle operations, and equipment movement across airport facilities, ensuring punctual and safe transfers.
Ticketing Service
Includes providing swift and efficient air ticketing services, through our conveniently located ticketing desk at Zayed International Airport.
GSE Maintenance
Includes regular inspection, preventive maintenance, and repairing ground support equipment such as tugs, belt loaders, and power units, ensuring reliability, safety, and operational readiness.
Experience the difference with Velora Ground Services, where efficiency, safety, and seamless support ensure a smooth and hassle-free journey every time.
Operational Efficiency
Velora Ground Services helps airlines run tighter and more reliable operations. By integrating traveller, ramp and baggage activities and using proven processes and modern tools, we reduce delays, cut downtime and support on-time performance.
Safety & Security
Safety and security sit at the core of everything we do. Our teams work to strict procedures, are regularly trained and are supported by well-maintained equipment, helping protect travellers, aircraft and cargo while meeting regulatory requirements.
Traveller Experience
We support airlines in delivering a smooth airport experience. From check-in to boarding and arrivals, our staff focus on clear communication, attentive support, and professional handling, helping build satisfaction and loyalty among travellers.
Smoother Ground Operations
Velora Ground Services supports airports by simplifying ground processes and coordinating closely with airlines and control centres. With predictable turnaround times and disciplined execution, we help maintain on-time performance even in peak periods.
Smarter Use of Resources
Our teams use planning tools, clear rostering, and shared equipment pools to make better use of people, GSE and facilities. This reduces idle time, avoids bottlenecks and keeps ground operations aligned with the airport’s overall plan.
Increased Airport Capacity
By shortening turnaround times and improving stand and gate utilisation, we help airports handle more flights, travellers and cargo within existing infrastructure, supporting sustainable growth without compromising safety or service.
Seamless Travel Experience
Velora Ground Services helps keep the journey simple and predictable. From check-in to boarding and arrival, our teams focus on clear communication, smooth traveller flows and practical support when it’s needed.
Safety & Comfort
Traveller safety and comfort are built into our daily routines. Our staff follow strict procedures and provide tailored assistance – including wheelchair support and help for families – so travellers feel looked after throughout their time at the airport.
Faster Baggage Handling
We use organised baggage flows and coordinate teams to move bags quickly and accurately between aircraft and terminal belts, reducing waiting times and keeping travellers moving on schedule.
Velora Ground Services plays a pivotal role in delivering an exceptional experience for travellers passing through Zayed International Airport.
A strong track record in providing seamless ground services to airlines and travellers for over four decades.
Proven expertise in handling various types of aircraft and adapting to the evolving needs of the aviation industry.
In-depth knowledge of airport operations, regulations, and safety standards, ensuring compliance with all applicable rules and guidelines.
Experience in managing peak travel periods and high-volume traffic, ensuring smooth operations even during challenging times.
Long-standing relationships with airlines, airport authorities, and other stakeholders, demonstrating the ability to collaborate effectively and maintain high customer satisfaction.
Velora travel servicess, conveniently located at Zayed International Airport, offers swift and efficient travellers services, including ticketing and reservation assistance, to ensure a smooth and enjoyable travel experience.
Our strategic location and committed team of experts provide immediate support and solutions, making Velora the ideal choice for travellers seeking premier service, seamless airport experiences, and hassle-free ticketing and reservation management.
