1. Scope of the Policy

The controllers of your Personal Information are Velora – L.L.C – S.P.C, Munawala Ground Services – Sole Proprietorship LLC and Velora Security Services – L.L.C – S.P.C (together, “Velora”, “we“, “our“, “us“).

This Privacy Policy applies whenever you provide us with your Personal Information or we collect it from you or third parties. Commitments made in this Policy apply to all individuals whose Personal Information is processed – customers, website visitors, and partners.

We are committed to protecting your privacy and ensuring that your Personal Information is handled securely. This Privacy Notice explains how we collect, process, share, safeguard your Personal Information, or engage with it in other ways during your visit to our website. The following sections outline the types of Personal Information we collect, how it is used, and the rights you have in relation to our data processing.

2. Definitions:

• ‘Customer,’ ‘you,’ or ‘your’: means an individual who visits Velora’s website or is Velora’s customer or partner. This privacy notice does not apply to the visitors of the careers website.
• ‘Personal Information’: means information that identifies you personally, for example your name, account number, e-mail address, payment information, user logs or certain numbers associated with your equipment (for example IP address), if Velora can link such information or numbers to you. It does not include aggregated or anonymized information.
• ‘UAE PDPL’: means the Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data.

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3. Types of Personal Information We Collect:

3.1 Personal Information Collected through Website Forms:

When you complete an online form on our website, Velora may collect the following types of Personal Information:

• First name
• Last name
• Mobile number
• Email address
• Company name

Depending on the content of your message in the form, we may also process Personal Information such as:

•  Details on your professional life (job title, industry)

3.2 Cookies:

We use cookies on our website to enable our website to function properly, be able to respond to your enquiries and provide you with the service requested. Cookies are small text files that are downloaded to your browser folder or the hard disk on your device when you visit a website. Similar technologies such as pixels, web beacons, java scripts, universal IDs and others (referred to as “cookies”) allow storing information on your devices or accessing the information stored. In most cases, the data cookies collect is pseudonymised or anonymised. Cookies may contain personal and other data such as described further in this policy.
We may use both first-party and third-party cookies. First-party cookies originate from the website you are currently visiting, i.e., the domain you are visiting. Third-party cookies are placed on our website by third-party providers from a domain distinct from the one you are currently visiting, allowing those providers to access and read the data collected through these cookies.
Persistent cookies are those that stay in your device for a specific period of time, while session cookies stay only during one browsing session.

3.2.1. Managing Cookie Settings

You can manage your cookie settings through your browser.
You can block and delete cookies at any time in your browser settings. You should keep in mind that if you block cookies through your browser, our website may not be able to work properly and some of its functions may not be available to you.
You can find information on how to manage cookies in some of browsers on the following links:
Managing cookies in Chrome 
Managing cookies in Firefox 
Managing cookies in Microsoft Edge 
Managing cookies in Safari 
Managing cookies in Opera 

3.2.2. Strictly necessary cookies

Strictly necessary cookies are always placed on your device by default and can’t be deactivated through our website, as they are necessary for the website to function as expected and for us to provide you with the services you requested. We use these cookies to protect the website against bot attacks and guarantee the availability and security of our website, as well as to gather information you input in the contact form on our website, which enables us to respond to your enquiries.

Personal data from cookies may be shared and transferred to our partners outside of the UAE which provide the cookies for our use and the services related to them. 

The legal basis we rely on to process Personal Information contained in strictly necessary cookies is performance of contract under the UAE PDPL.

These cookies collect your name, phone number, email address and company name when you fill out the contact form on the website, as well as protect the website against bot attacks via the Google ReCaptcha service.

4. Purposes of Processing Personal Information:

Velora collects personal information to achieve, including but not limited to, the following:

• Establish and maintain a commercial and legal relationship with you.
• Provide services and products that match your needs and interests.
• Conduct research and statistical analysis to improve our offerings.
• Recommend new services and opportunities.
• Provide customer support.
• Comply with legal and regulatory requirements.
• Send updates or information you have requested.
• Answer inquiries about our products, services, or privacy policies.

4.1. Consent Withdrawal

Where we rely on consent as the legal basis for processing your data, you have the right to withdraw the consent you have given us. If you withdraw your consent, that will not affect the legality of the processing we have done based on your consent up until that point.

5. Sharing and Transfer of Personal Information Abroad:

Velora may disclose your Personal Information within the United Arab Emirates as well as abroad. Before disclosing your information, we carefully assess whether disclosing such information is necessary and justified.

We may disclose your personal data to third parties that help us run our business, where it is necessary to provide the service requested, to comply with legal obligations and where requested by the authorities, or to protect the security and integrity of our operations.

6. Data Protection and Retention:

Velora uses industry-standard safeguards to protect your Personal Information. The length of time we retain your Personal Information for is determined by the purposes for which it was collected and any applicable legal or regulatory requirements. Once it is no longer necessary it will be securely destroyed and deleted.

7. Your Privacy Rights:

Certain rights are granted to you in relation to personal data processing. Please note that these rights are not always absolute rights and that certain exceptions may apply which could prevent us from honoring your requests. We will always carefully review your requests and applicable legal requirements to determine whether such request is permitted. You will be informed of the outcome of your request in due course.

You have the following rights:

• Right to Object: You can object to certain types of processing, including statistical surveys and marketing activities.
• Right of Access: Other than the information contained in this Policy, you have a right to obtain more detail on how your Personal Information is processed. In certain circumstances Velora may not be able to provide access to all information if it would affect the rights and freedoms of others.
• Right to Correction: You can request corrections of inaccurate or incomplete Personal Information.
• Right to Restrict Processing: You have a right to request a restriction of processing of your personal data. We will not use personal data for longer than needed for the purposes specified in this Policy, except for cases prescribed by the UAE PDPL. Once the reasons for restricting the processing of Personal Information are resolved, we will inform you that we will continue the processing.
• Right to Request Transfer of Personal Data (Data Portability): Under the conditions laid down by the UAE PDPL, you can request to receive your Personal Information in a structured, commonly usedand machine-readable format, You can also request that we transfer your Personal Information to another controller, where technically feasible.
• Right to Erasure: In specific cases, you have a right to have your Personal Information erased. Please note that we need to review each request individually to ensure that conditions for erasing your Personal Information are met.
• Right to Processing and Automated Processing: In certain cases, you have the right to object to decisions based on automated processing that have legal effects or seriously affect you. Please note when you exercise this right, we will carefully assess whether we can honor such requests or not under the UAE PDPL.

Requests for exercising these rights should be sent to [email protected].

8. Privacy Policy Updates:

Velora may, from time to time, update this Privacy Policy to reflect the changes in our practices and to comply with applicable laws. Velora may modify or remove portions of this Privacy Policy when it deems it is necessary and appropriate. When we make any changes to this Privacy Policy, we will let you know. You may determine when this Privacy Policy was last updated by referring to the date found at the top of the page.

9. Contact Information for Privacy-Related Queries:

If you have any questions or concerns about our Privacy Policy or Velora’s compliance with this Privacy Policy, or wish to suggest improvements, please contact us at [email protected] . We investigate all complaints and will take appropriate measures to resolve valid concerns.