Terms of Service

1. Our Commitment to You

This website is operated by Velora L.L.C – S.P.C, Munawala Ground Services – Sole Proprietorship LLC and Velora Security Services – L.L.C – S.PC. (together, “Velora”).
Throughout this website, references to “we,” “us,” and “our” refer to Velora.
Please take the time to read these Terms of Use carefully before using our website, as they govern your access and use. We recommend saving a copy for future reference.
By using, accessing, or visiting the Velora website, you agree to be bound by these Terms of Use, whether you are a guest or a registered user. If you do not agree with these terms, Velora does not authorize you to use this website in any manner

2. Privacy and Cookies

These Terms of Use refer to the following additional term, Privacy Policy, which also apply to your use of our website. To learn more about how we collect, use and store personal data, the cookies and similar technologies we employ, and how you can set your cookie preferences, please read our Privacy Policy. This will help you understand your rights and choices regarding your data when using our site.

3. Changes to These Terms

3.1 We reserve the right to modify these Terms of Use at any time by updating this page.
3.2 Please check this page periodically to stay informed about any changes, as all updates will be binding upon posting.

4. Changes to the Website

4.1 The content provided on this website is for general information and use only. Velora reserves the right to modify or update the content at any time without obligation to notify users. As such, the content on the website may become outdated at any given time.
4.2 We do not guarantee that our website or its content will be free of errors or omissions.

5. Access to the Website

5.1 Access to our website is provided free of charge.
5.2 We do not guarantee that the website or its content will always be available or free from interruptions. Access may be temporarily suspended, withdrawn, or changed without notice at our own discretion. Velora will not be held liable if the site becomes unavailable for any period.
5.3 You are responsible for ensuring you have the necessary arrangements to access our site.
5.4 You are also responsible for ensuring that everyone who accesses the site through your internet connection complies with these Terms of Use.

6. Hyperlinks to our website

6.1 You may establish a hyperlink to the homepage of this website provided that such linking:

  • (a) is lawful and fair;
  • (b) does not damage or take unfair advantage of Velora’s reputation or goodwill; and
  • (c) does not suggest any form of association, approval, or endorsement by Velora where none exists.

6.2 You shall not establish a hyperlink to this website from any website, application, or platform that you do not own or lawfully control.
6.3 This website shall not be framed, embedded, or displayed within any other website or digital platform. Hyperlinks shall be limited to the homepage only, unless express written permission has been obtained pursuant to Clause 7.6.
6.4 You shall indemnify us against all claims, losses, liabilities, and expenses arising from any breach of this Clause 7.
6.5 Requests for permission to link to internal pages or to make any other use of website content must be submitted in writing to [email protected] and require prior written approval from us.

7. Intellectual Property Rights

7.1 All intellectual property on this website, including but not limited to text, design, logos, graphics, icons, images, videos, software, and any downloadable content, are the exclusive property of Velora or its licensors and are protected by copyright, trademark, and other intellectual property laws.
7.2 You are permitted to print or download content from our site for personal, non-commercial use only. You may also share content within your organization.
7.3 You may not modify, publish, transmit, transfer, sell, reproduce, create derivative works, or otherwise exploit any content from this website for commercial purposes without obtaining a license from Velora or its licensors.
7.4 Any use of content must properly acknowledge Velora as the owner of the content.
7.5 If you use content from the website for any commercial purposes without proper permission and/or consents your right to use the site will be revoked immediately, and you must return or destroy any copies of the materials you have made. Any unauthorised use of our intellectual property may result in civil and criminal liability under UAE law.

8. No Reliance on Information

8.1 Velora acknowledges that the information provided on this website is given on an “as is” basis and does not purport to be all-inclusive. We do not make any representations, warranties or guarantees, whether express or implied, on the accuracy, reliability, or completeness of any information provided on our website. Any reliance on the content or materials on this website is at your own risk. We will not be held liable for any loss or damage arising from the use of the website or any information contained in it.
8.2 You should seek professional advice before taking any action based on the information on this website. You are responsible for ensuring that any services or information available on the site meet your specific needs.

9. Limitation of Liability

9.1 Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the applicable law.
9.2 To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms that might apply to our website or its content, whether express or implied.
9.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of the use of or inability to use our website, or reliance on any content displayed on the site.
9.4 If you are a business user, we are not liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential losses.
9.5 If you are a consumer user, we provide the site solely for personal use. We are not liable for any commercial or business-related losses such as loss of profit or business opportunities.
9.6 We are not liable for any service disruptions,  loss or damage caused by natural disasters or cyberattacks including  viruses, distributed denial-of-service attacks, or other harmful material affecting your device while using our site or downloading content.
9.7 Velora does not assume responsibility for the content of external websites linked to from our site. These links are provided solely for your convenience, and we are not liable for any loss or damage that may result from your use of linked websites.

10. Viruses

10.1 We do not guarantee that our website will be secure or free from bugs or viruses.
10.2 You are responsible for configuring your technology and using appropriate virus protection software to access our site.
10.3 You must not introduce, upload, distribute or otherwise transmit any viruses, trojans, worms, logic bombs, ransomware, spyware or other harmful or technologically damaging materials to our website. Any such breach may result in the termination of your access to the site and will be reported to the relevant authorities.

11. Third-Party Links and Resources

This website may contain links to external sites owned and operated by third parties. These links are provided for your convenience, but Velora does not endorse or take responsibility for the content of these sites. We are not liable for any loss or damage resulting from your use of any third-party website.

12. Your Use of the Website

By using this website, you agree not to:

  • Engage in illegal activity or promote criminal behaviour.
  • Use the site for any unlawful purpose.
  • Post content that is defamatory, offensive, or violates copyright or other third-party rights.
  • Advertise or promote third-party products or services without permission.
  • Upload or transmit harmful files such as malware, viruses or trojans.
  • Attempt to access other users’ accounts or compromise the security of our website.

13. Indemnity

You agree to indemnify and hold Velora, its affiliates, directors, employees, and agents harmless from any claims, liabilities, losses, costs, or expenses, including legal fees, arising from the content you share, your violation of these Terms of Use, or any infringement of intellectual property laws.

14. Suspension or Termination of Access

Velora reserves the right to restrict, suspend, or terminate your access to the website at any time, for any reason, without prior notice. We may also change or discontinue all or part of the website without liability.

15. Governing Law

Your use of this website and any disputes arising from such use are subject to the laws of the Emirate of Abu Dhabi. Any disputes related to these Terms of Use will be resolved exclusively by the courts of the Emirate of Abu Dhabi.

16. Contact Us

If you have any questions or concerns, please contact us at [email protected]